We are a unique skin care studio, offering a variety of facial and waxing services using eco friendly products. We are perfect for those who are serious about taking care of their skin, and want to see results. We aren't your typical spa experience... we've created a welcoming lounge experience! We don't play new age music and or align your chakras, but want to make your visit as comfortable and cozy as possible!

To keep our rates affordable by all, we keep our quality as high as possible, while keeping overhead costs low. So we've focused on the best skin care products money can buy (organic and cruelty-free), but we don't have fancy showers, tubs, or waterfalls.

Schedule Appointments Online
Because your skin care therapists handle both the day's services and phone calls, we highly encourage you to use our online booking system to schedule your appointments. The secure online system will allow for appointments up to 12 hours prior and up to 30 days in advance. For same-day bookings, or bookings more than 30 days in advance, please call 510-268-9500 to inquire, and we'll do our best to get back to you in between appointments.

Get An Appointment Confirmation Email
When booking an appointment online, make sure to complete ALL steps of the booking process, including hitting the Confirm button at the end. When you are all done, you'll recieve a confirmation email in your inbox. If you don't get an email, chances are good that something went wrong… wait a few minutes and try booking again.

Important! Arriving For Your Appointment
We are located at 474 Santa Clara Avenue, across from the Grand Lake Theater. We do not have a receptionist; for security reasons our door remains locked during sessions. If you arrive early and the door is locked, please check back at your scheduled time.

Double Check Your Appointment Time and Date
We've had a number of clients showing up on the wrong date after making arrangements for babysitters and to leave work early. Please double check the time and date on your confirmation to save yourself from this horrible frustration!

Cancel Your Appointments Online
You can cancel up to 24 hours in advance at no charge, or less than 24 hours in advance for a 50% charge (see our policies for more info.). To cancel your appointment, please follow the link at the bottom of your appointment confirmation email. If for any reason this doesn't work, call us at 510-268-9500 to cancel.

Call Us About Timely Matters
Calling us at 510-268-9500 is the best way to reach us. We try to return urgent calls between our sessions, but on fully-booked days, it can be very difficult. At the latest, we'll do our best to return your call by the end of the day. Your patience and understanding is greatly appreciated!

Skin Care Products: Organic, and Cruelty-Free
You want to change your skin and we want to give you those results! We have thoroughly researched the skin care products we use in our facials for effectiveness and price. Our products are extremely clean... organic, cruelty-free, synthetic-free, fragrances, harsh preservatives and chemicals. They are also highly active, utilizing enzymes, lactic acid and proteins that have not been heat processed. (Many skin care lines have harsh preservatives and are heat processed, which reduces their effectiveness.) We also select products that do not contain heavy floral scents, however, many do smell temptingly edible!

While we have great retail products and simple skin care regiments available, we don't believe in sales pressure, and we don't push expensive skin care routines. However, if you ask, we are happy to recommend products that can improve or maintain your skin. And, we always recommend simple regiments that are easy for busy schedules. If we don't have exactly what we think you need, it is not uncommon for us to send you to another spa or pharmacy with a product recommendation.

You can purchase products from us during your appointment time, or during our retail hours. Otherwise, we'll be happy to mail products to you via USPS for a small fee, which is dependent on the size of the order.

Talk With Us During Your Facial
Before your facial, tell us about your goals for skin care so we can tailor the session to your needs. And, pain does not equal beauty! During your facial sessions, it is your responsibility to inform us of any discomfort to avoid burning or irritating your skin. Please speak up! Peels should feel prickly and tingly, and extractions should not leave you wincing in pain. When done the correct way and with care these treatments should not only feel comfortable, but get great results.

Your Skin May Be Red Immediately After A Facial
Depending on which facial you choose, it's possible that your skin will become slightly red for the day. It may also peel and flake in the days following. If this concerns you, or if you have very sensitive skin, please call us at 510-268-9500 to discuss the type of facial that's right for you before booking your appointment.

Let Us Know How You Feel About Extractions
Some clients thoroughly enjoy extractions, and some detest them. We are usually very thorough with extractions but can tailor your appointment to your preferences. If extractions make you uncomfortable, or if you prefer that we really focus on them, please let us know.

We Use Wax For Sensitive Skin
The wax we use caters to sensitive skin and we take our time so that your treatment is virtually pain free. After all, we want you to come back!

Discuss Peels With Us Before Scheduling
We are all about achieving the results you are looking for! With this in mind,some of our peels are quite aggressive, so please discuss your skin type with your therapist before booking a peel. If your skin is sensitive, we do not recommend the majority of peels that we feature, and we have other alternatives available for you that will work just as well.

Parking
There's usually plenty of free parking nearby, or metered parking in front of the building. Parking on evenings after 5pm and on weekends, especially during the Saturday Farmer's Market (9am - 2pm) can be more sparse... please allow yourself plenty of extra time.

Free 4 hour parking (about 40 spaces) is located in the community lot under the 580 overpass, just across from the Grand Lake Theater. Entrance is on Lakeside Drive. Note that some of the spaces are permit spaces and will result in a ticket, so watch the signs carefully.

Free one hour parking is available at the library parking lot (across the street from our building at 580 Grand). There are about ten spaces.

There's also free two hour parking in the residential area of Santa Clara Avenue.

Metered parking (two hour limit) is in the front of the building. Area meter readers ticket aggressively, so make sure you come prepared with ample change and put plenty of time on the meter.

Night and Weekend Appointments
Parking in our area on evenings after 5pm and on weekends, especially during the Saturday Farmer's Market (9am - 2pm) can be difficult. And long commutes are unpredictable. When booking your appointment, please allow yourself plenty of extra time to arrive safely and happily.